Employment at US Bank – Remote in Select States

At U.S. Bank we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel at—all from Day One.

Job Description

Come join us at U.S. Bank as a Bilingual Japanese/English Customer Service Associate servicing our Japanese deposit customers over the phone. In this role you will handle service requests including banking inquiries transaction requests wire processing online banking support and review and processing of client maintenance requests. In addition you will handle incoming mail and fax requests as needed. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Responsibilities are 75% Customer Service and 25% Administrative:

• Identify client needs and complete their requests accurately and within service standards
• Perform wire transfer requests and verifications
• Follow up on customer requests within the expected timeframes
• Ensure risk controls are followed documenting actions in case notes
• Stays informed on policy and practices by participating in training huddles and reviewing all job-related communications
• Meet individual performance standards for attendance timeliness quality efficiency and schedule adherence
• Utilize bank documents and agreements to make decisions and analyze risk to accommodate client requests

Preferred experience includes:

• Bilingual skills: Business Level Japanese and English; written verbal and interpersonal skills in both English and Japanese
• Excellent communication and customer service skills
• Proven time management skills
• Excellent follow-up and organization skills
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems applications and utilize search tools and resources to obtain information
• Flexibility and willingness to work various schedules
• Knowledge of MS Office suite

Basic Qualifications

• High school diploma or equivalent
• Minimum 18 months of customer service related experience