Job Responsibilities : L1 Technical Support Engineer, Part-time (U.S. Remote)
Salary : $65000 per year
Company : Instructure
Location : Remote US
Educational requirements : High School
Here’s what you’ll be doing:
- Take incoming phone calls from admins, teachers, and student end-users
- When taking phone calls:
- Validate and clarify the issue reported
- Answer how-to questions
- Fix end-user issues that are resolvable through the Canvas user interface
- Replicate, troubleshoot, and describe simple bugs
Here’s what you’ll need to know/have:
- Access to home internet with speeds of at least 15 Mbps.
- High School diploma is a must.
- Working on and/or some kind of College experience in information technology fields, preferred.
- Strong troubleshooting, and analytical skills.
- Sense of humor. Like a really funny one.
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