Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Everise is an award-winning global experience company, delivering over 500,000 daily experiences in 20 languages around the world.

Our unique set of customer, digital, and product experience solutions include support for voice, video, and chat in addition to specialized support for IoT, enterprise AI, content moderation, fraud detection, and more.

Job Responsibilities:

Lead introductory outbound Welcome Calls to promote the features and benefits of the clean energy program

Provide education about paid tier benefits and features

Sell the program to inbound callers and sign them up

Explain program features and assist customers with opting out of energy sense events if desired.

Retain existing customers by assisting with billing inquiries, energy usage optimization, and by helping them reach program milestones (reduce churn)

Assist with general inquiries regarding the Google Nest product suite and how they work best together based on the customer need/lifestyle

Coordinate technical troubleshooting of Google Nest products with Tier 2 agents, as needed

Answer customer questions about how to migrate a Nest account to log in with Google and how it will impact their thermostat, app, and free tier product experience.

Identify and communicate issues that require fixes, program enhancements, and new feature requests from customers (Voice of the customer)

Answer customer billing questions and inquiries

Coordinate with Energy companies as needed for outage or service disconnection issues and transfer to Electric company for cancellation of service

Identify and communicate issues that require fixes, program enhancements, and new feature requests from customers

24/7 scheduling flexibility (Please ask recruiter for more details)

Minimum Qualifications:

2+ years of customer service in a contact center environment (phone, chat, and email channels)

Experience with sales and subscription models

Interest in clean energy and the environment

Preferred qualifications:

Fluent in Spanish

Knowledge of utility/energy industry and HVAC systems

Knowledge of social media and community channels

Interpersonal Skills:

Act as a Google brand ambassador during customer interactions

“Can-Do” attitude, eager to engage with the customers

Superior time management, prioritization, and attention to details

Excellent listening, verbal, written, and organization skills

Ability to de-escalate and handle difficult conversations with poise

Our unique approach means we are looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.

System Requirements for Work At Home:

The employee is responsible for purchasing/using their own equipment

per specifications below:

Flat-screen 21” monitor
Wired Ethernet connection (No WIFI)

Compatible headset

Everise will provide all other needed equipment

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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