Job Responsibilities : Manager, Community Help and Education
Salary : $72000 per year
Company : Facebook
Location : Remote US
This person should also have an eye for improving the customer support experience and be able to manage complex, cross-functional projects using critical thinking skills. This is a multi-faceted, fast-paced position supporting a team of content strategists, so flexibility, empathy, and good editorial judgment are essential.
Lead a team of content strategists in defining and executing operational goals within CHE’s larger strategy.
Build and manage relationships with key cross-functional partners including Product, Engineering, Policy, Privacy, Legal, and Product Support Operations.
Leverage both data and cross-functional relationships to identify new opportunities for business impact.
Act as a resource and mentor for your team in areas such as customer support best practices, data-informed decision-making, process improvement, prioritization, time management, cross-functional negotiation, and career development.
Develop and operationalize best practices for creating and managing high quality educational and support content at scale.
5+ years of experience in a content strategy, editorial, or other content-focused role
3+ years of experience managing people and performance
Demonstrated experience building connections with direct reports, peers, stakeholders, leadership, and users through effective communication and collaboration
Demonstrated experience measuring impact against operational metrics
Demonstrated experience managing complex projects, timelines, and expectations effectively in a fast-paced, ambiguous environment