Field Technical Specialist, Fremont, CA

Job Responsibilities : Field Technical Specialist, Fremont, CA

Salary : $23 per hour

Company : Tesla

Location : Remote US

Responsibilities

Provides high level technical field support to, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information.
Responds to situations where service technicians or product support has failed to isolate or fix an issue
Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers.
Work directly with the field to reduce and eliminate systemic technical causes of vehicles aging in service.
Create, edit, and improve technical articles and other service reference systems at Tesla.
Investigate and report on high profile incidents in cooperation with Tesla Legal and Engineering.
Will potentially spend 50-60% of the time on site or traveling in the region. Some travel outside the region will also occur.

Requirements

Degree or Certificate from a University/College program in Automotive Technology or the equivalent in experience, as well as evidence of exceptional ability.
Automotive Service Technician background required.
Experience in diagnosing hardware and software systems. Previous roles performing field or remote support of complex software or hardware, like in the role of a field or remote application engineer, is extremely beneficial.
Experience with Python, C/C++ or an equivalent scripting language are a distinct advantage.
Ability to establish priorities and manage workload effectively and efficiently.

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