Job Responsibilities : Patient Service Representative
Salary : $37000 per year
Company : Syneos Health Commercial Solutions
Location : Remote US
The Engagement Center Agent/Patient Service Representative is responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.
Key Job Responsibilities:
Duties may include, but not limited to all or some of the following
Pre and post call analysis of calls.
Answers incoming calls in professional manner following client guidelines and business rules
Perform outgoing calls in professional manner following client guidelines. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.
Responds to stakeholder inquiries and provides education or information.
Able to troubleshoot IT/ technical inquiries.
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience
1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
Solid written and verbal communication skills and listening skills
Excellent attention to detail
Ability to prioritize and reprioritize workload depending program needs.
Must be able to type 40 WPM