Job Responsibilities : Service Desk Technician
Salary : $42000 per year
Company : National Veterinary Associates
Location : Remote US
Helpdesk and desktop support experience supporting users at all levels
ITSM/Ticketing system experience.
Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016
Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
Printer configuration and troubleshoot (Direct Connected & Networked)
Familiarity with PC imaging software such as Acronis, Fog, Ghost
Switches/routers/wireless networks (basic troubleshooting – Onsite & remote) – ability to traverse the first three layers of the OSI model in effectively troubleshooting
Professional presentation – the executives work in this office
Great communication skills with users of all ages/skill levels/etc. (main user base is vets who may not have any technical knowledge)
Ability to multi task well
Lead by example
Has worked in medical or retail environments.