Job Responsibilities : Content Writer
Salary : 25000 – 35000 per month
Company : CACTUS
Location : Remote Work
Working hours: 8 Hours
Education requirements : Bachelor’s Degree
Experience requirements : 0 – 2 yr
We are looking for an intuitive and highly motivated individual who will be the POC for centralized editor communication and engagement.
For the past three years, CACTUS has been among the top 20 companies in the world for remote/work-from-home jobs. Our editors reside in cities across India and the rest of the world. You will be the main point of contact for these editors and will be responsible for creating clear, crisp and engaging content to communicate with editors for various projects/initiatives, manage the engagement forum for editors, respond to difficult emails from editors, source content from them, audit communication between editors and our internal teams and work towards improving the quality of this communication.
Effective communication: Create clear, crisp and engaging content to communicate to editors about various projects, launches, changes etc., audit communication happening between editors and our internal teams and ensure that editor concerns are getting addressed knowledgeably, promptly, and precisely.
Problem solving: Handle unpleasant, complex situations through perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with editors. Take ownership and drive the resolution to closure.
Engagement: Manage the engagement forum for editors and help create/collect content for the same. Create positive engagement experiences for editors through effective communication.
Analysis: Study editor queries/concerns and provide inputs for enhancing current processes/products for them.
Requirements (Desires skills & experience):
Minimum 2 years of prior experience, preferably in a client facing role (complaint resolution, customer engagement etc.)
Remarkable customer focus and a willingness to go the extra mile to ensure that the customer’s negative experience is transformed into a positive one
Ability to communicate clearly and appropriately with various groups, internally and externally
Quick learner who enjoys problem-solving and decision-making
Excellent written communication skills
Cactus Communications is a technology company accelerating scientific advancement. We collaborate with researchers, universities, publishers, academic societies, and life science organizations. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing solutions for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We also incubate seed and early-stage startups that share our mission to solve global problems with science and technology solutions.
We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, Aarhus, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.
Know about our Culture :
The CACTUS culture is the glue that binds us together as we work towards the same shared goal.
We are “One CACTUS”. You are a Cactizen regardless of where you work.
We take pride in our diversity, respect each other, and call out bias whenever we see it.
We focus on outcomes rather than formalities. Everyone is on first-name basis.
We are selective and hire only those who share our vision and values
CACTUS has always been driven by its culture. It sets us apart and attracts people who want to maximize their potential at work and in life. It describes our unique work practices in three aspects: People & Life, Performance & Career, and Business & Leadership.