Jobs at Accenture for Customer Service Representative

Job Responsibilities : Contact Center Support Agent

Salary : $16 per hour

Company : Accenture

Location : Remote US

Educational requirements : High School

ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning.
What’s In It For You:

Collaborate with a diverse network of people
Actively deliver innovative solutions for Accenture’s clients
Apply your skills and experience to help drive business transformation
Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

The Contact Center Agent will answer a high volume of incoming calls, chats and email and conduct outbound calls and emails.

Responsibilities:
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Research information using multiple systems
Relay research findings and outcomes to customers
Identify and escalate appropriate issues
Cleary document call information and encounters in call logs
Recognize and alert management of risk and trends
Quickly transition from one task to another
Maintain a professional demeanor
Basic Qualifications:
High School Diploma or GED
2 years of Customer Service experience
1 year of Call Center experience
Data entry experience
Experience with Microsoft Office (Excel, Word, Outlook and Teams)
Sufficient and reliable internet access to handle calls
Quite and private remote work location

Apply Now

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