Job Responsibilities : Customer Solutions Teammate – Remote
Salary : $20 per hour
Company : PayPal
Location : Remote US
Educational requirements : High School
As a Customer Service Teammate your responsibilities will be to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment.
As a Teammate you will:
Confidently answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company’s products and services.
Proactively guide and address customer questions regarding but not limited to; PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.
Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
Proactively use customer information to educate, negotiate, and reposition available options.
Balance the needs of the customer and business while driving loyalty and long-term value
Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.
High School Diploma or equivalent required
2+ years’ experience within a financial service industry or call center environment with direct customer contact in one of these areas is required:
Technical or Product Support
Financial services industry
Fraud or Risk Experience
Retail or Hospitality
Sales experience (commission based, quota based, up-selling, cross selling)
Comfortable working in a high pressure, target-driven and fast paced environment
Proficiency with MS Office, Internet and a good knowledge of databases