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Job Responsibilities : Customer Care Center Agent – Dispatch

Salary : 20 per HOUR

Company : Coca-Cola Northeast – Bedford, NH 03110•Remote

Location : Remote US

Educational requirements : High School

We are Coca-Cola Beverages Northeast one of the largest Coca-Cola bottlers in the US. United we are world-class people producing selling and distributing iconic beverage brands to the communities we champion and serve. We get stuff done through our unwavering dedication to our values: quality integrity commitment resourcefulness and diversity. Join our growing family!


  • Work with some of the most recognized brands in the world: Coca-Cola Sprite Dr. Pepper Monster and Moxie (just to name a few)
  • Huge career growth opportunity as we expand our reach in the Northeast
  • Highly competitive pay/compensation
  • A fast-paced get-stuff-done work environment that celebrates success as a family
  • Money-saving programs: tuition assistance fitness reimbursement and scholarship opportunities
  • Discounts with Verizon GMC Disney Ford and other companies

Essential Duties & Responsibilities

  • Manage service technician workload via Salesforce SAP Microsoft Office applications etc.
  • Work with equipment service team to ensure service work orders are managed and completed according to company guidelines
  • Build and sustain efficient routes for work orders assigned to service technicians
  • Receive inbound calls from and make outbound calls to customers; identify customers’ needs or issues
  • Meet daily goals relative to dispatch cycle time and accuracy
  • Build positive work relationships with customers to enhance the image and public perception of Coke Northeast; maintain a courteous and friendly disposition when interacting with customers
  • Strong interpersonal skills and Team Player among cross-functional organizations

Job Requirements

  • High school diploma GED or equivalent
  • Ability to multitask and remain calm under pressure especially during peak hours or intense situations; must be decisive
  • Exceptional interpersonal customer service problem-solving verbal and written communication and conflict resolution skills
  • Excellent planning and organization skills
  • Proficient computer application skills (Word Excel etc.)

Click Here : Apply Now

Customer Service, General, High School

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