Jobs in IT Support Engineer 2021 Apply Soon

Job Responsibilities : Technical Support Engineer

Salary : $73000 per year

Company : InfluxData

Location : Remote US

What you’d be doing:

Support a global customer base via GitHub, community, email and ticketing systems
Demonstrate ownership, follow-through with customers and drive issues to resolution
Reproduce customer issues and test new product functionality
Partner with customers to achieve their desired goals by illustrating best practices
Adhere to contractual SLAs for responsiveness

What we’re looking for:

Experience in a customer-facing position
Excellent English written and verbal communication skills
Empathy for people facing technical challenges
Professional, personable, conscientious
4+ years of technical work experience: support, development, engineering, etc.
Profound knowledge in non-relational database concepts, database clustering, HA services, load balancing, automation, monitoring, configuration management and queuing (Kafka, Rabbit MQ, TIBCO, MQ Series, etc.)

Familiarity with automation tools such as Ansible, Puppet
Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)

Nice to have:

Documentation or tech writing experience
Professional Services or Training experience
Experience with time-series data tools

Apply Now

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