Job Responsibilities : Customer Service Representative Venmo (remote)
Salary : $14 per hour
Company : PayPal
Location : Remote US
Educational requirements : High School
Job Description Summary: As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.
As a Teammate you will:
Provide world class customer service
Field inbound support calls, live chats, and emails from users about our product offerings
Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
Educate our customers on how to use Venmo to send and receive payments
Proactively look for ways to improve internal processes
Research customer inquiries using the appropriate technology
Education: High school diploma or equivalent
2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
Some experience working remotely would be advantageous.
Team player – we win as a team
Enjoys being on the phone interacting with customers
Someone who enjoys a fast paced yet fun working environment