Launch Specialist Amazon Pay in Seattle

• Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers/stakeholders.
• Experience handling escalations from senior leadership.
• Excellent problem-solving and analytical skills.
• Ability to analyze and determine root causes, help create preventative actions, and provide clear written responses to concerned team.
• Demonstrate the ability to self-manage on priority tasks and objectives.

Amazon Pay is the most trusted, convenient solution to checkout using store information from your Amazon account. The Americas Amazon Pay team is seeking a customer obsessed Launch Specialist to delight and help businesses onboard to Amazon Pay’s suite of solutions. The ideal candidate has a history of achieving goals and exceeding deliverables. Successful hires are strong analytical thinkers and problem solvers who thrive in a fast-paced, dynamic environment. They are strong communicators, effective listeners, and project managers who are able to balance multiple, and often conflicting, priorities. The ability to manage a ticket queue and portfolio list of prospects and accounts is crucial. The candidate must be comfortable with phone, email and presentations as well as transactional negotiations. This is an exciting opportunity to learn about Amazon solutions and how these drive the overall Amazon business.

Responsibilities include

• Continuously monitor and audit an inbound portfolio and conduct deep dives into anomalies.
• Performs outreach and supports customers with described processes and procedures.
• Translates inbound and outbound customer pain points into data and insights to drive business decisions.
• Participates in the development of projects to scale and improve the customer experience.
• Supports new hires.
• Direct customer-facing experience either via customer support, sales, account management or other function.
• Ability to thrive in an ambiguous and fast-paced work environment
• Strong documentation skills.
• Experience with SFDC and SQL.