Legitimate Work from Home Jobs Hiring Now Customer Care Representative

Positions are full time, work from home

Monday-Friday: 1st shift (no weekends)

Hourly rate: $18.00 per hour

 

Our Investment in You:

• Full time remote work! No more commute, do your work from the comfort of your own home.
• Paid 5 week training period. Bring your enthusiasm and people skills and we will train you on the health insurance business and how to confidently resolve inquiries.
• Excellent benefits program, including a no premium health insurance option.
• One on one mentoring and on the job training. New hire buddy program, Team Assist Line and Ulysses Learning, a leader in customer service and call center learning programs.
• Skills based career progression program within our call center. Opportunity to increase your title and pay based on demonstrated knowledge, abilities and performance.
• Internal employee job bid/application program to grow into roles in other departments.
• Recognition and rewards for high-performance and improvement.
• Employee resource groups for corporate diversity and inclusion initiatives.

 

Key Responsibilities:

• Own the interaction with callers by delivering outstanding service as a means to build loyalty, improve retention, and satisfy corporate best in service goals and objectives. Complete responsibility to resolve customer inquiries and problems through effective interaction
• Responds to a high volume of incoming calls from members and providers (call length can vary widely from 5 minutes to 45 minutes or more)
• Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems; Utilizes interpreter services as needed to assist members
• Maintains knowledge of the Plan contracts and effectively interprets information
• Employs strong interpersonal skills in order to handle difficult calls courteously and professionally.
• Documents calls in accordance with departmental policies
• Works with peers to solve problems and promotes teamwork
• Meets or exceeds department’s quality and productivity goals
• Performs other duties as assigned

Our Ideal Candidates:

• High school diploma or equivalent required, Bachelor’s degree preferred.
• Prior professional work experience, ideally with Customer Service. It’s ok if you haven’t worked in a call center before, we will train you!
• Outstanding customer service skills and excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work
• Ability to make reasonable and sound business decisions based on established standards and guidelines
• Ability to work in a fast-paced team environment and to effectively prioritize work. A working knowledge of Microsoft Office products
• Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable
• Ability and comfort level working from home with access to a high speed internet connection.
• Regular and reliable attendance is an essential function of the position. Ability to work OT during peak periods