Live Chat Support Agent Jobs and Employment 2021

Job Responsibilities : Live Chat Agent

Salary : $17 per hour

Company : Percepta

Location : Remote US

Educational requirements : High School

Live Chat Agent

and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect

Culture of Service

Teamwork

Respect

Proaative

Career

Competitive compensation

RESPONSIBILITIES

Ability to maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information including:
Accurately respond to customer inquiries through instant messaging software
Utilize available resources to respond to customer inquiries
Corresponds with customers via mail, if working the Correspondence contact stream as needed.

EDUCATION

High School Diploma required. Associates degree or 2 + years college coursework completed preferred.

EXPERIENCE

1-2 years’ customer service experience, preferably in a contact center operations environment.
Additional experience in customer sales, customer service, or digital communications is a plus.

SKILLS

Must possess excellent decision making and problem solving skills
Ability to maneuver through various systems to provide the customer accurate information
Displays professionalism and positive attitude to develop and nurture prospect relationships
Ability to effectively communicate with customers, managers and co-workers
Demonstrate self-motivation and results-orientation
Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Employer.

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