Liveops Jobs as Learning Facilitation Specialist

The Purpose of Your Role

• Delivery of agent certification processes for a large virtual contractor population
• Facilitate virtual classroom learning sessions in an environment where agents learn new skills and knowledge, collaborate with each other on best practices, and feel comfortable asking questions
• Track agent performance and progress using LiveOps reporting tools and spreadsheets
• Identify trends and recommend solutions for improving graduation rates
• Agent-facing component of an interdependent virtual training team

The Qualifications We’re Looking For

• Bachelor’s Degree or equivalent years of work experience required
• 1-3 years’ experience delivering virtual curriculum
• Experience in high-volume training of adult learners through blended learning
• Proven ability to remain composed and positive in high-stress situations while on camera
• Ability to lead and/or participate in a virtual session in a distraction-free environment
• Ability to be on camera for multiple hours daily
• Flexibility to be available for evening and weekend

The Competencies You Bring

Attention to Detail, Communications, Computer Literacy, Presentation Skills, & Stress Tolerance

The Value You Deliver

• Display a high level of attention to detail
• Effectively multi-task and handle impromptu changes in direction
• Illustrate an innovative mindset and always look for ways to improve processes
• Understanding of best practices for facilitating live online learning events
• Ability and desire to build a community of independent agents in a virtual environment