Job Responsibilities : Manager
Salary : $120000 per year
Company : Netflix
Location : Remote
Experience:
- At least 2 years experience managing an IT support team
- Expert at balancing efficiency and quality success metrics of an IT support operation
- Experience supporting Cloud and SaaS Applications with a strong preference for Google G Suite experience
- In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows OS, Linux, and various applications
- You have experience with Google G Suite, JIRA, Confluence, Kibana, Tableau, Zendesk, or similar products
Responsibilities:
- Living the Netflix Culture and ensuring it is represented within the ROS team
- Lead the development of the ROS team to best support the technology needs of our global employee base
- Constantly innovating to improve the employee self service experience (i.e. development of self service tools, education, automation, and knowledge sharing)
- Helping to set the strategy of the ROS team and working collaboratively with other regional matters to execute that strategy
- Analyzing a variety of data sources to develop and manage KPIs relevant to your team’s responsibilities and performance
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