Night Shift Remote Job as Technical Support Customer Agent

Job Responsibilities: Technical Support Customer Agent

Salary: $11.50 per hour

Company: Frontline Call Center

Location: Remote USA

Educational requirements: High School

Full Job Description

Job Description
As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chats for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system.


  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and deescalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

  • Previous Call Center experience.
  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Previous experience working remotely.
  • Technical Support Experience.

Job Requirements

  • Must be available to Train on weekdays.
  • Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
  • Must have open availability to work shifts inside the companies’ hours of operations.
  • Attendance is vital!
  • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

  • Dual Monitor
  • A high-quality USB headset for training and live calls.
  • A strong, reliable, and hardwired internet connection.
  • Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
  • A computer equipped with a fast processor and sufficient hard drive size. – Computer with AT LEAST 16Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes

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