Night Shift Remote Job as Technical Support Customer Agent

Job Responsibilities: Technical Support Customer Agent

Salary: $11.50 per hour

Company: Frontline Call Center

Location: Remote USA

Educational requirements: High School

Full Job Description

Job Description
As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chats for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system.

Qualifications

  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and deescalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

  • Previous Call Center experience.
  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Previous experience working remotely.
  • Technical Support Experience.

Job Requirements

  • Must be available to Train on weekdays.
  • Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
  • Must have open availability to work shifts inside the companies’ hours of operations.
  • Attendance is vital!
  • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

  • Dual Monitor
  • A high-quality USB headset for training and live calls.
  • A strong, reliable, and hardwired internet connection.
  • Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
  • A computer equipped with a fast processor and sufficient hard drive size. – Computer with AT LEAST 16Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes

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