Job Responsibilities: Technical Support Customer Agent
Salary: $11.50 per hour
Company: Frontline Call Center
Location: Remote USA
Educational requirements: High School
Full Job Description
As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chats for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system.
- Excellent verbal and written communication skills.
- Ability to deal with upset customers and deescalate the situation.
- Exceptional attention to detail and ability to multitask.
- Ability to navigate through multiple systems with your computer.
- Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.
- Previous Call Center experience.
- Customer Service Experience.
- Experience in a high call volume environment.
- Previous experience working remotely.
- Technical Support Experience.
- Must be available to Train on weekdays.
- Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
- Must have open availability to work shifts inside the companies’ hours of operations.
- Attendance is vital!
- A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
- Dual Monitor
- A high-quality USB headset for training and live calls.
- A strong, reliable, and hardwired internet connection.
- Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
- A computer equipped with a fast processor and sufficient hard drive size. – Computer with AT LEAST 16Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes