Call Center Job in Cape Town | NRG 43/21 Call Centre Agent

Requirements

• Senior Certificate (Matric/Grade 12)
• Computer Literacy
• Customer orientation
• Minimum of 3 years Call Centre/dispatch

experience

• Fluent in at least two of the official Languages

of the Western Cape, of which Afrikaans is

highly advantageous

Key Performance Areas

• Receive Incoming Communications and Dispatch to The

Relevant Destination with Assistance and Consultation from

Senior Technical Control and Dispatch Agent

• Receiving complaints, faults and queries via Telephone and

Fax

• The Processing of Incoming Calls, For Complaints Regarding

Credit Meters and Energy Dispensers

• Escalate unresolved cases to the Senior Technical Control &

Dispatch Agent on duty

• Act as an interface between Vending Systems and

Consumers

• Assisting customers with technical issues regarding

prepayment meters, including key changes and cases

where meters reject prepaid tokens

• Performs general administrative functions in the TOC
• Maintaining and updating Personal Operations manuals.

How to Apply

External candidates: APPLY ON LINE VIA

www.capetown.gov.za/careers

Internal staff: APPLY ON LINE VIA SAP PORTAL

Certified copies of qualifications must be available on request.