Job Responsibilities : Customer Service Technical Support Analyst
Salary : $17 per hour
Company : Pearson
Location : Remote US
Current hours of operation 8AM-8PM EST (Eastern Standard Time), 7 days a week.
Shift Requirement: Monday – Friday 11am – 8pm EST (Eastern Standard Time). Weekends are covered on a rotating schedule.
2-5 years of experience in efficiently resolving customer interactions
Demonstrated excellent written and verbal communication skills.
Ability to think creatively, adapt to circumstances, learn from co-workers, and share information and experiences.
Demonstrated excellent analytical skills, in conjunction with a structured, systematic approach to problem solving and ability to present results to all levels.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2-5 years’ experience working with Pearson Higher Education admin tools preferred.
2-5 years’ experience working with Pearson Higher Education Product and Operations teams together with a strong understanding of the escalation process preferred.