Job Responsibilities : Chat Process
Salary : 15000 – 25000 per month
Company : Cactus Global
Location : Work from Home
Working hours: 8 Hours
Education requirements : Bachelor Degree
Experience requirements : 0-2 yr
As an Associate Customer Service Manager (Chat), here’s your opportunity to be a part of a new and exciting Chat function within the Client Servicing Team! The advantages of Chat Support are endless for both the client and the organization: the client gets a real time response and this platform provides the CS Team an opportunity to influence the customers’ decisions, pitching our services and eventually influencing the bottom line for the organization.
Responsibilities:
Provide real time support to customers via multiple and new age chat platforms with the goal of converting enquiries
Help build customers confidence in Editage brand over competitors and improve conversion rates
Add a human factor in customer shopping experience thereby influence repeat rate
Influence the revenue of the organization by pitching our services to clients over chat
Identify website errors and provide solutions for the same
Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.
You will be expected to work in a 9-hour rotational work shift between 7:00 am to 11:00 pm (No night shifts). You’d be working any five days of the week (including Saturdays and Sundays).
Requirements (Desires skills & experience):
Previous experience of 6 months to 1 year in a customer support role
Have a service oriented and customer first mindset. You should enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
Should be tech savvy, comfortable with using various live chat software’s and ability to multitask
Have excellent written communication skills and ability to deliver message in a concise manner
Should be able to think on your feet, meet customers at their level, and improvise during a conversation
Ability to work under pressure and meet deadlines, while maintaining a positive attitude
About us:
Cactus Communications is a technology company accelerating scientific advancement. We collaborate with researchers, universities, publishers, academic societies, and life science organizations. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing solutions for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We also incubate seed and early-stage startups that share our mission to solve global problems with science and technology solutions.
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