Job Responsibilities: Customer Service Representative
Salary: $13 per hour
Company: CVS Health
Location: Remote USA
Educational requirements: High School
The overnight CSR works in the Afterhours Centralized Call Center and supports multiple Aetna Medicaid state health plans across the country.
The CSR researches and provides accurate information in response to member and provider questions and inquiries. The CSR demonstrates excellent attendance and reliability.
Required Qualifications
- Work will be remote
- Must be within 50 miles of the Phoenix location
- Minimum of two years in customer service, preferably in a call center
– Proficient at multitasking – especially at using various multiple computer applications at once
- Experience with working remotely is a plus
- Excellent attendance and reliability
- Demonstrated ability to consistently achieve performance standards
- Proficient at basic computer functionalities and troubleshooting
- Proven success with using resources to provide solutions
Preferred Qualifications
- Experience with working remotely
- Experience in the healthcare industry, preferably in a call center setting
- Knowledgeable in Medicaid and Medicare
- Proven strong performance attendance records
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