Paypal Jobs in US | Customer Solutions Jobs Remote 2021

Job Responsibilities : Customer Solutions Teammate – Remote

Salary : $17 per hour

Company : PayPal

Location : Remote US

Educational requirements : High School.

As a Teammate you will:

Confidently answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company’s products and services.

Champion the customer’s issues and work on their behalf to achieve resolution to queries real time using customer information, appropriate technology and the appropriate policies/procedures.
Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
Take a dynamic approach with customers, investigate inquiries, use appropriate tools and technology to reach a complete and accurate resolution preventing customer recontacts.
Proactively use customer information to educate, negotiate, and reposition available options.
Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our PayPal Protections Policies.

Education

High School Diploma or equivalent required

Experience

2+ years’ experience within a financial service industry or call center environment with direct customer contact in one of these areas is required:
Technical or Product Support
Financial services industry

Sales experience (commission based, quota based, up-selling, cross selling)

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