Job Responsibilities : Customer Success Manager
Salary : 40000 – 70000 per month
Company : Jobbatical
Location : Remote Work
Working hours: 8 Hours
Education requirements : Bachelor Degree
Experience requirements : 3+ yr
Skill : English Communication
Jobbatical.com helps the world work together by making international hiring easier than hiring locally.
Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country – immigration – ridiculously easy. We have ambitious plans for the future that start with helping hyper-growth startups and global companies scale by taking over employee relocation off their plate, both through our services and now also with our technology platform.
We’re looking for a QA associate/engineer based in any part of the world. As an integral member of our product development team, you will ensure a seamless experience for our platforms.
- Help our Jobbatical paid customers to use the software better
- Get a deep understanding of our customers by communicating with them and share insights with the product team
- Liaise with the product team to improve our customer experience.
- Lead the onboarding process for both trial and paid customers, including technical guidance
- Own the Helpdesk to ensure customers have all the information available to use Jobbatical software and all customer inquiries get solved in a timely and delightful manner.
- Help to create new workflows and goals to improve our customer success.
- You have 3+ years of experience in customer success/support or account management.
- You’re fluent in English and can communicate smoothly both in speech and in writing.
- You’re a team player and fun to work with.
- Hardworking and open to challenges, you’re equally eager to challenge others.
- You’re constantly looking for solutions instead of problems.
- It is a plus when your decisions are driven by data.
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