Customer Support Job Vacancy for Graduate Fresher | Online Work From Home Jobs 2021

We’re looking for a customer support representative to join our customer service team. The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. They will be genuinely excited to help customers. They will be patient, empathetic, and passionately communicative.

The person in the role will –

• Respond to customer queries in a timely and accurate way, via phone calls, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

• Proactively attend to the queries, complaints, requests of the candidates/clients through multiple channels
• Keep the customer informed about the status of the problem and the expected timeline
• Tackle problems in a creative and logical ways and identify solutions
• Proactively monitor the frequent issues, identify the root cause
• Proven experience in handling high volume email communication is a must
• Handle the outgoing communication like insufficiency and other regular customer emails.
• Have experience in both voice and non-voice processes (email, SMS, chat)
• Have the ability to assess, analyze, resolve complicated communication
• Expert in MS Office
• Have the ability to think quickly and react
• Need not have any BGV background but should be able to pick things up.
• Should be tech savvy.
• Should be able to self organize and work with minimum supervision

At Springworks we invest in the employee experience.

Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best most talented and happiest team we can.

To be successful on the longer run we cannot do it without a motivated and energized team.

Believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.

We are a remote first Company

 Benefits and  Perks

• Health Insurance
• Sodexo Card
• Learning & Growth budget of ($300) for each individual & the annual bonus of Rs. 10,000 on hitting learning targets
• 24 Annual Paid Leave
• Weekly Zomato voucher to order your favourite snack to welcome the weekend
• Co working space and cafe subscription all over the country in case you would want to get a feel of office environment.

And to feel the ease of working at home a one time Work from Home set up cost upto to INR: 28,000/- (Furniture and Headphones) + addition of INR 5,000/- on completion of every year. Additionally,

• Monthly internet reimbursements upto INR:1,500/-
• Furlenco corporate discount and subsidized rental
• Indwealth subsidized membership
• Company outings to celebrate the success together twice a year (** subject to Covid Protocols).

Apply Now