Job Responsibilities : Claims Phone Support Representative
Salary : $17 per hour
Company : Crum & Forster
Location : Remote US
What you will do:
Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail
Serve as a customer advocate in all interactions to provide an outstanding customer experience
Document complex inquiries and claim status calls and forward to the appropriate claim unit member
What YOU will bring to C&F:
Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%.
Ability to assess customer needs, meet quality standards for services, evaluate customer satisfaction.
Strong listening skills and the ability to ask clarifying questions.
What C&F will bring to YOU:
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun, and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.