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Job Responsibilities : Customer Service Advisor

Salary : $24 an hour

Company : BSI Group America

Location : Remote US

Educational requirements : High School

Responsibilities:
Provide an efficient and high-quality service interacting with clients primarily through the Regulatory Services (RS) Portal triaging and routing all queries (system and non-system related) to the appropriate team/individual as required managing cases
ยท Act as the primary interface between the client and BSI for system queries by:

– Accurately logging the client system query
– Raising an IT ticket and case number for IT to resolve
– Capturing the details of the query from the client that will enable IT to diagnose and resolve the query
– Driving and tracking the resolution of the ticket against the client and IT SLAs keeping in close contact with IT
– Keeping the client informed of status and progress to resolution

Act as the primary interface between the client and BSI for system queries by:

– Accurately logging the client system query
– Raising an IT ticket and case number for IT to resolve
– Capturing the details of the query from the client that will enable IT to diagnose and resolve the query
– Driving and tracking the resolution of the ticket against the client and IT SLAs keeping in close contact with IT
Keeping the client informed of status and progress to resolution

Handle client complaints in relation to the portal utilizing existing procedures taking corrective action and escalating as required
Develop and maintain a sufficient working knowledge of the relevant internal systems to enable service delivery

Education/Qualifications:
High School Diploma
IT literate and competent in the use of the Microsoft suite of tools specifically Excel and PowerPoint.
Service management background with experience in client facing service support and managing client queries
Excellent written and verbal English communication skills

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