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Job Responsibilities: Customer Care Clerk

Salary:  $16.05 – $18.30 per hours

Company: Estes Express Lines

Location: Indianapolis, IN

Working hours: 8 Hours

Education requirements: High School Diploma

Experience requirements: 1 yr

Job Summary

Join Estes Today for a Rewarding Career at our Indianapolis West terminal!

  • Answer telephones with a heavy call volume and direct calls with accuracy
  • Responsible for checking in drivers
  • Enter delivery manifest data into the computer system
  • Conduct imaging and scanning of bills of lading and other documents
  • Identify freight bills requiring special delivery instructions
  • Responsible for the distribution of bills of Lading
  • Enter data into the dispatch system
  • Work with driver handhelds
  • Contact customers and coordinate delivery times and schedule appointments for freight delivery
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety, and other needs may require the employee to perform any and all other duties as assigned. Employees are expected and must be able to perform all such duties and tasks.


  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
  • Experience in billing, collections, tracing & OS&D preferred
  • Computer skills, proficient in MS Word and Excel
  • Strong customer service skills
  • Good clerical skills
  • Possess excellent verbal and written communication and listening skills
  • Ability to solve problems where work is defined with established instructions and processes
  • Ability to work under close detailed instruction
  • Experience in the transportation industry is a plus although not required
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures, and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
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