Remote Help Desk Jobs in USA 2021 Apply Now

Job Responsibilities : Service Desk Technician

Salary : $43000 per year

Company : National Veterinary Associates

Location : Remote US

Responds to telephone, email and on line requests for technical support. Identifies, researches and resolves complex technical problems. Escalates vendor specific issues to vendors supports teams as necessary. Creates knowledge base articles for use but end-users to address common problems. . 


Helpdesk and desktop support experience supporting users at all levels
ITSM/Ticketing system experience.
Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016
Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
Supporting/troubleshooting MS Office (Excel, Word, PowerPoint, Outlook)
Printer configuration and troubleshoot (Direct Connected & Networked)
Familiarity with PC imaging software such as Acronis, Fog, Ghost
Switches/routers/wireless networks (basic troubleshooting – Onsite & remote) – ability to traverse the first three layers of the OSI model in effectively troubleshooting


Demonstrates good customer service skills and empathy.
Professional presentation
Great communication skills with users of all ages/skill levels/etc. (Customer base may not be technically savvy)
Ability to multi task
Strong desire to solve problems and make things better

Professional Skills

Professional presentation – the executives work in this office
Great communication skills with users of all ages/skill levels/etc. (main user base is vets who may not have any technical knowledge)
Ability to multi task well
Ability to think out of the box, troubleshoot and resolve/know when to escalate
Able to work calmly in urgent situations
Highly self-motivated

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