Job Responsibilities : Help Desk – Part Time Remote
Salary : $14 an hour
Company : Experity, Inc
Location : Remote US
Educational requirements : High School
Duties and Responsibilities:
Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint.
Make outbound calls to centers to notify them of positive findings or to request additional information on studies.
Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed.
Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc).
Education and Experience:
High School degree or equivalent
Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
PACS experience preferred, though not required