Job Responsibilities : Remote Hospitality Advisor
Salary : $18 per hour
Company : North American Bancard
Location : Remote us
Educational requirements : High School
Hospitality Advisor
This full time position requires open avalilability from 8 am – 12 am EST seven days a week with a set shift determined after hire. Shift hours are usually 8 am – 4:30 pm and 4 pm – 12 am with one or two weekend days included.
What you’ll be doing:
- Analyze and research complex customer problems, surfacing product limitations and pain points to the Product team
- Conduct quality assurance tests on release candidate builds, serving as a final checkpoint prior to release
- Reproduce and document all customer-reported bugs in a clear and concise manner
- Mentor new team members, assisting with their development in product knowledge proficiency, knowledge of internal tools, and general professionalism and company culture
- Lead training sessions with restaurant team members (line level staff, managers, corporate, etc) on the product, including the POS, Bridge (back end), Reporting, Manager App, Integrations and hardware in a clear and effective way, considering the needs and perspectives of each stakeholder
- Update and peer review online Support resources and documentation, maintaining the site for internal/external use
- Manage hardware requests to ensure prompt invoicing, payment collection, shipment & delivery
- Assist the Implementations team to prepare customer environments for installation, when needed
What we need from you:
- Minimum High School Diploma or Equivalent
- Five (5) years of Hospitality Experience
- Passion for the Hospitality industry with a deep knowledge of multiple scales of restaurant operations
- Ability to apply product knowledge to solve complex operator problems effectively
- Proven success in multitasking and project and resource prioritization
- Strong written and verbal communication skills, tailored to the audience
- Proactive, detail-oriented, confident and motivated
How to be an All Star:
- Have a Bachelor’s Degree, Business or Hospitality Management
- Experience in a hospitality management capacity
- Be a Microsoft Excel and G-Suite whiz
- Know your CRM/Project Management tools (e.g. Zendesk, Hubspot, Aircall)
Click Here : Apply Now