Remote Hospitality Advisor from home

Job Responsibilities : Remote Hospitality Advisor Salary : $18 per hour Company : North American Bancard Location : Remote us Educational requirements : High School

Hospitality Advisor

SALIDO – Remote

Are you a previous server restaurant manager or bartender looking for a new career with advancement potential and the opportunity to use your knowledge of the fine dining restaurant industry? Our role could be the right fit for you. Hospitality Advisors act as a SALIDO product expert to consult troubleshoot and advise customers via phone and email support. Your background in the industry will come in handy as a Hospitality Advisor to be able to help our customers best use our POS to help navigate the unique pressures and constraints of restaurant operations. In our role you’ll provide world class customer service to quickly analyze problems and provide solutions.

This full time position requires open avalilability from 8 am – 12 am EST seven days a week with a set shift determined after hire. Shift hours are usually 8 am – 4:30 pm and 4 pm – 12 am with one or two weekend days included.

What you’ll be doing:

  • Analyze and research complex customer problems surfacing product limitations and pain points to the Product team
  • Conduct quality assurance tests on release candidate builds serving as a final checkpoint prior to release
  • Reproduce and document all customer-reported bugs in a clear and concise manner
  • Mentor new team members assisting with their development in product knowledge proficiency knowledge of internal tools and general professionalism and company culture
  • Lead training sessions with restaurant team members (line level staff managers corporate etc) on the product including the POS Bridge (back end) Reporting Manager App Integrations and hardware in a clear and effective way considering the needs and perspectives of each stakeholder
  • Update and peer review online Support resources and documentation maintaining the site for internal/external use
  • Manage hardware requests to ensure prompt invoicing payment collection shipment & delivery
  • Assist the Implementations team to prepare customer environments for installation when needed

What we need from you:

  • Minimum High School Diploma or Equivalent
  • Five (5) years of Hospitality Experience
  • Passion for the Hospitality industry with a deep knowledge of multiple scales of restaurant operations
  • Ability to apply product knowledge to solve complex operator problems effectively
  • Proven success in multitasking and project and resource prioritization
  • Strong written and verbal communication skills tailored to the audience
  • Proactive detail-oriented confident and motivated

How to be an All Star:

  • Have a Bachelor’s Degree Business or Hospitality Management
  • Experience in a hospitality management capacity
  • Be a Microsoft Excel and G-Suite whiz
  • Know your CRM/Project Management tools (e.g. Zendesk Hubspot Aircall)

Additional Information:

  • Travel Requirements: 10%

SALIDO a wholly-owned subsidiary of North American Bancard continuously innovates hospitality technology so that operators can lower costs and increase profits. The SALIDO cohesive product platform includes point of sale labor inventory reporting and much more. SALIDO powers the future of restaurant operations with one interconnected system empowering businesses to control analyze and leverage its critical data.

At North American Bancard we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

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