Remote IT Jobs -Technical Support Specialist 2021 Apply Now

Job Responsibilities : Technical Support Specialist

Salary : $16 per hour

Company : Jamf

Location : Remote US

What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist works within the Technical Support department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Specialist provides assistance to Jamf users and is responsible for day-to-day interactions with customers and overall customer satisfaction by providing support for Jamf Pro customers. The Technical Support Specialist also actively participates in the creation, maintenance, and sharing of technical information related to core Jamf products and supporting technologies.

Responsibilities

Utilize available resources to resolve support issues independently and as part of a team
Work directly with customers to troubleshoot, recreate, and resolve Tier 2 issues related to Jamf products and supporting technologies, as well as other customer issues as assigned
Contribute to the 24/7 global support resource pool
Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
Use strong judgment to determine the appropriate channel of customer communication (email, phone, screen sharing, etc.)
Maintain excellent case management to ensure target response times are met
Other duties and special projects as assigned
Ability to work independently and as part of a team
Experience with macOS, iOS, and/or server platforms is required
Previous experience in technical support and/or systems administration is strongly preferredLI-REMOTE

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