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Job Responsibilities: E-Commerce Fraud Prevention Specialist

Salary: 52000 per YEAR

Company: Webstaurant Store, Inc.

Location: Lititz, PA

As a Fraud Prevention Specialist you will:

  • Analyze incoming orders to spot trends and prevent fraudulent order attempts
  • Communicate empathetically with cardholders to confirm order authenticity
  • Make and execute decisions regarding the validity of orders
  • Measure track and communicate data on fraudulent attempts and chargebacks on a regular basis
  • Work cooperatively with other Fraud Prevention Specialists to recognize trends and update the system accordingly
  • Evaluate current processes and suggest any appropriate improvements to increase efficiency reduce loss and enhance the customer experience

We are looking for driven motivated candidates who:

  • Can support a position and influence outside opinion
  • Notices the small details
  • Is not afraid to take ownership of decisions and leverages data to back up those decisions
  • Adept at communicating effectively to a variety of audiences
  • Able to prioritize and balance multiple responsibilities
  • Able to balance desired business and customer outcomes
  • A team player who wants to contribute to a thriving culture
  • Able to flourish in a fast-paced changing environment
  • Has strong Excel experience
  • Computer literate
  • Have a college degree

Remote work qualifications

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have a strong wireless connection or a wired Ethernet connection (a wired connection is preferred if possible).
  • A valid physical address (apartment suite etc.). PO Boxes are not supported as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat webcam etc.
  • Legal residents of one of the following states: (AK AL AR AZ DE FL GA IA ID IN KS KY MD ME MI MN MO MS NC NH NH NV OH OK PA SC SD TN TX UT VA VT WI WV and WY). H-1B Visa Sponsorship Not Available W2 only.

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