Remote Management Jobs -Home Based Work Apply Now 2021

Job Responsibilities : Incident Management Consultant- Remote/Home Based Worker

Salary : $51,300 – $79,300 a year

Company : Allstate

Location : Remote us

Educational requirements : Graduate

Job Summary

An incident management ECC (Enterprise Command Center) Analyst is responsible for Incident detection, Incident management, and Incident facilitation of major applications within Allstate 24 hours a day, 7 days a week. Provides regular and timely communication updates to all levels of leadership. Opens, facilitates and manages rapid response calls when potential outages are detected.

schedule: Friday to Sunday from 10:30am to 11:30pm CT

Key Responsibilities

  • Run various diagnostics to determine validity of errors received
  • Handle incident detection/situations and provide guidance/coaching to Sr. Associate and Specialist level analysts
  • Operate as a resource for all incident detection in the ECC
  • Handle all types of rapid response calls and outages and drive calls to closure
  • Document all dialog during a Rapid Response call
  • Provide guidance to Sr. Associate and Specialist level analysts regarding document, interdependencies, and, application details


Customer and user service oriented (2-4 years experience)

Compensation Data

Compensation range for this position is $51,300-$79,300 per year, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

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