Remote Medical Job | Virtual Health Assistant – Telecommute

Careers with MedExpress. At MedExpress we believe in delivering quality convenient affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in get healthy and get back to what’s really important. We provide a broad scope of services including urgent care basic wellness and prevention and employer health services. As part of the Optum and UnitedHealth Group family of businesses we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown WV and Pittsburgh PA. Join us and start doing your life’s best work.(sm)

The Virtual Health Assistant works in conjunction with primary care clinicians who provide healthcare solutions and clinical excellence to patients through virtual primary care services using real-time audio-visual engagement. All duties and responsibilities are to be performed in compliance with state and federal laws and department policies and procedures.

You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibiliries:

Core Responsibilities:

  • Has a contagious and positive work ethic inspires others and models the behaviors of Genuine Caring Friendly
  • Demonstrates effective verbal and written communication that is clear well-organized and demonstrates an understanding of audience needs
  • Through genuine and positive communication makes each customer feel informed understood and special
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion
  • Pursues activities with focus and drive defines work in terms of success and can be counted on to complete goals

Other Major Responsibilities:

  • Reviews charts and records for completeness
  • Collects and documents health data (e.g. chief complaint allergies medical history including current medications social history etc.) prior to visit with provider. Documents height weight and vital signs
  • Facilitates telehealth services by rooming patients in preparation for appointments. Ready the patient by checking quality of audio/video equipment and setting such as room lighting. Notify provider when patient is ready for visit
  • Accommodates the patient’s needs preferences and potential cultural social physical cognitive and linguistic and communication barriers to technology use
  • Accommodates the patient’s needs preferences and potential cultural social physical cognitive and linguistic and communication barriers to technology use
  • Demonstrates how to troubleshoot basic technology failures and optimize settings with the technology being used
  • Use best practices in telepresence skills to create a positive patient-clinician rapport and a meaningful encounter through technology
  • Serves as a primary point of contact between patient and health care team to anticipate and appropriately address patient questions and concerns
  • Facilitates the identification recommendation and appropriate enrollment to health programs patient transportation and other community-based assistance or support programs for selected patient population
  • Assists in care delivery through the provision of scripted health education instructions and follow up care. Documents care delivery in line with current policies and procedures
  • Transcribes clinical and other information to and from electronic health record and other required applications or systems
  • Ensures ongoing coordinated management of patient care with appropriate resource allocations referrals and notifications that are purposeful supportive and interconnected with team members.
  • Notifies care coordination team of patient requests need for referral and facilitates referrals.
  • Conducts patient outreach to facilitate patient understanding of virtual and other healthcare services
  • Comply with OSHA and HIPAA requirements and policies and procedures as outlined by MedExpress and Optum Virtual Care
  • Complete other duties as assigned such as new models of care new types of procedures use of new technology etc.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or equivalent
  • 1+ years of experience in a healthcare setting
  • Customer service experience
  • Experience with electronic health records
  • Experience using audio/visual technology or video conferencing platforms
  • Knowledge of healthcare practices and medical vocabulary
  • Access to high speed internet and phone lines

Preferred Qualifications:

  • 2+ years of college
  • Emergency Medical Technician (EMT) Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA)
  • Experience in a primary care setting
  • Telehealth certification
  • Excellent written and verbal communication skills
  • Ability to work efficiently and effectively in fast paced innovative environment
  • Ability to effectively manage multiple competing priorities
  • Ability to work independently and as part of a high performing team

Working Conditions:

  • Works autonomously but maintains close working relationships with medical director physicians other advanced practitioners medical team members and other clinic/center staff as needed
  • Maintains open lines of communication with the Optum Virtual team
  • Remote non-center based
  • Needs to have a private space that is compliant with the telecommuter policy requirements to be able to maintain HIPAA standards
  • Must have access to high speed internet and phone lines
  • Ability to stand and sit for hours at a time (with some bending and stooping) ability to use manual dexterity in relation to clinical requirements and ability to lift 50 lbs

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education work experience certifications etc. In addition to your salary UnitedHealth Group offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Proof of immunity to vaccine-preventable diseases is an employment requirement.

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