Remote Outbound Sales Representative

Position Summary

The Outbound Agents role consists of contacting potential customers and verifying that each contact meets specified criteria to be transferred to the sales agent. This is accomplished by means of focused verbal communication along with industry leading customer service while adhering to company compliance and quality standards.

Essential Functions:

• Ability to follow and adhere to Standard Operating Procedures (SOP)
• Adhere to company compliance rules
• Make outbound calls to potential customers
• Critical thinking skills required for customer objections
• Attentiveness to the process to ensure appropriate disposition/transfer process is followed
• Ability to switch gears
• Maintain the privacy of confidential customer information
• Maintain targeted performance metrics.

Education/Certification:

• High school diploma or GED required.

Experience:

• Call Center experience involving communicating with customers over the phone preferred
• Must complete and pass a pre-employment drug/background check.

Skills and Abilities:

• Independent worker with experience in a commission-based environment
• Self-starter and motivated by personal goal achievement
• Open and effective communication required for remote working conditions
• Strict adherence to team agendas, policies and guidelines
• Active listening skills.
• Critical Thinking and Problem-Solving abilities
• Positive Team building skills
• Ability to use basic computer applications
• Excellent communication skills