Remote Payroll Jobs | Support Specialist 2021

Job Responsibilities : Support Specialist, Payroll

Salary : $365 a week

Company : Restaurant365

Location : Remote US

How you’ll add value:

Respond to technical support tickets
Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and/or screen share as necessary to understand problem reports
Help customers understand R365 payroll integration functionality
Route non-payroll customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to management
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Identify and share ticket trends with the Implementation Team
Conduct Basic Training on an as-need basis
Other duties as assigned

What you’ll need to be successful in this role:

Previous background with Payroll and HR Systems
High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team

PREFERRED QUALIFICATIONS

Familiarity with restaurant management
Familiarity with restaurant labor scheduling and labor management
Understanding of basic accounting journal entry principles

Why join our amazing team?

We’re a community that prides itself in creating innovative solutions and producing quality work.
Our product is the secret ingredient that makes a real difference to restaurants nationwide.
The open-concept work environment that we’ve created is causal, collaborative, and cultivates communication.

Apply Now

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