Remote Technical Jobs – Service Specialist Apply Now 2021

Job Responsibilities : Technical Service Specialist (Remote)

Salary : $20 – $25 an hour

Company : Black Knight

Location : Remote US

Educational requirements : High School

JOB FAMILY DESCRIPTION

The Technical Service Specialist is responsible for providing technical and customer support directly with customers and across the organization in collaboration other teams to ensure client satisfaction and company initiatives are met. The Technical Service Specialist addresses escalated technical support tickets, delivering comprehensive service and timely support for customers and internal team members. This position requires a problem-solving attitude, ensuring high quality technical service to drive client satisfaction. Additionally, the Technical Service Specialist vets and documents bugs and feature requests, communicating status updates to the customer to provide guidance, resolve issues, and drive satisfaction.

GENERAL DUTIES & RESPONSIBILITIES

The primary objective is providing excellent service to the customer in collaboration with other team members
Perform in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communicating in the manner most appropriate
Develop product expertise with desire to share knowledge with internal teams and customers by contributing to training resources and best practices
Manage all aspects of escalated customer support tickets, diagnosing issues and seeing problems through to resolution while providing enterprise level service to our customers via phone, web, and email and other channels as required

EDUCATIONAL GUIDELINES

A high school diploma or GED is required for this role. Bachelor’s Degree in Business, Computer Science or similar preferred.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Strong c ustomer facing experience in support (or similar experience) with a demonstrated ability to handle escalated client concerns
Strong communication, technical and organizational skills
A demonstrated ability to articulate objectives, goals, and intended outcomes while working with customers, articulating technical and non-technical information to various audiences
Hands on experience working with help desk systems such as Zendes

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