Remote Work Customer Service Representative Jobs 2021

Job Responsibilities : Customer Service Representative

Salary : $15 an hour

Company : Williams-Sonoma Inc. Customer Care Centers

Location : Remote US

Educational requirements : High School

Job Duties: Your day to day

Solve the problem efficiently: Quick with quality
Make it personal: Take ownership
Inspire customer loyalty: Give them a reason to come back
Listen Carefully: Be attentive
Emphasize our effort: Because we care

Essential Functions: The nuts and bolts

Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned

Qualifications: What you need to apply

High School diploma or GED
1 – 2 years previous customer service experience
Experience in a performance-based or metric-driven environment
Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

Ability to complete mandatory paid training for 4 weeks – 100% attendance is required

Equipment you must have for training and for work:

Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
SAntivirus/Anti-malware
6 GB of RAM
Wired USB headset (with microphone) which is compatible with our systems
Ethernet cable hardwired into you modem/router
Wi-Fi is not permitted
USB to Ethernet converter if your computer does not have an Ethernet port
Monitor: 15 inches or larger with minimum resolution of 1024 X 768
Mouse and keyboard
Webcam (built in or external) with minimum resolution of 640 X 480
Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

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