Job Responsibilities : Customer Experience Agent – Slack
Salary : $55,700 a year
Company : Salesforce
Location : Remote US
Our team helps a large roster of global companies that rely on Slack to keep their business running smoothly. Each customer has specific needs that we aim to meet with unparalleled support. We’re committed to giving you the opportunity to do the best work of your life, while helping others do the same. Come join us!
What You Will Be Doing
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media.
Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues.
Identify and surface individual customer trends and process improvements by collaborating with the team.
Reproduce and document bugs for the Engineering and Product teams to support quicker customer resolutions.
What You Should Have
You have experience in a customer facing role and maintain a keen interest in providing outstanding customer support experiences.
You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.
You are curious about technology and software and learning how our customers use our product.
You are a standout teammate who believes that the whole is greater than the sum of all parts.