Job Responsibilities : Learning Apprentice
Salary : $13 an hour
Company : Sitel
Location : Remote US
Educational requirements : High School
SUMMARY OF JOB RESPONSIBILITIES
Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Modifies and presents training programs for representatives/agents.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.
Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
Participates in identifying program needs, obtaining technical data and scheduling programs. Maintains training records.
Strong facilitation, problem-solving, research and decision-making skills.
Excellent listening and oral/written communication skills.
Solid understanding and use of computer basics (Internet, e-mail, MS Office).
Organizational and time management skills.
Ability to manage challenging trainees and customers while remaining in control.
Good judgment and the ability to express thoughts clearly and simply.
Ability to work a flexible schedule.
Four-year college degree or equivalent directly related work experience.
At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.
Solid understanding of training processes and practices for adults.