Sitel Work From Jobs | Learning Apprentice 2021

Job Responsibilities : Learning Apprentice

Salary : $13 an hour

Company : Sitel

Location : Remote US

Educational requirements : High School

SUMMARY OF JOB RESPONSIBILITIES

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.   

Modifies and presents training programs for representatives/agents. 

Tracks and analyzes training programs by examining agent performance.

Recommends changes to training programs. 

Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.  

Participates in identifying program needs, obtaining technical data and scheduling programs. Maintains training records.

KNOWLEDGE/ABILITIES/SKILLS

Strong facilitation, problem-solving, research and decision-making skills.  

Excellent listening and oral/written communication skills. 

Solid understanding and use of computer basics (Internet, e-mail, MS Office).  

Organizational and time management skills.

Ability to manage challenging trainees and customers while remaining in control.  

Good judgment and the ability to express thoughts clearly and simply. 

Ability to work a flexible schedule.

EDUCATION

Four-year college degree or equivalent directly related work experience.

EXPERIENCE TARGET

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.  

Solid understanding of training processes and practices for adults. 

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