Southwest Airlines Jobs at Home | Supervisor Provisioning

Job Responsibilities : Supervisor Provisioning

Salary : $53000 per year

Company : Southwest Airlines

Location : Phoenix, AZ US

Educational requirements : High School

JOB SUMMARY

Provides Legendary Customer Service by managing Provisioning Agents and, as a working Supervisor, oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a Safe and efficient manner to assure that an on-time operation is maintained.

RESPONSIBILITIES
Assists in training and mentoring Provisioning Agents to ensure awareness of appropriate regulations, procedures, and Company policies
Manages and evaluates the work performance of Provisioning Agents to ensure that their work performance, attendance, and appearance meet Company requirements
Sets clear expectations on daily assignments and procedures or process changes to Employees
Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
Actively coordinates with all departments to maintain the station’s on-time performance
Partners with fellow Supervisors and Leadership to achieve Station objectives
Ensures Provisioning Agents are properly assigned and utilized
Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
Proactively reallocates Employees as needed and assigns rest and meal breaks as required
Determines that aircraft are properly serviced and provisioned prior to departure

EDUCATION
Required – High School Diploma or GED
Preferred: College course work or degree

EXPERIENCE
Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions

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