Support Jobs in IT for Freshers 2021

Job Responsibilities : Technical Support Service Desk (Mon-Fri 6am-3pm)

Salary : $17 – $19 an hour

Company : Trapp Technology

Location : Remote US

Educational requirements : High School

Salary $17.00 – $19.00 Hourly

Duties and Responsibilities:

Answers Level 1 inbound calls, support tickets and web chats,
Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
Improves client references by writing and maintaining documentation


High School Diploma or GED equivalent, required
Minimum of two years customer support experience, required
Ability to type 30 WPM
Exceptional listening skills
Ability to communicate clearly and succinctly
Ability to compose grammatically correct, concise and accurate notes
Diagnose, troubleshoot and/or upgrade workstations and servers
A+ recommended but not required

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