Job Responsibilities : Remote Technical Support
Salary : $15 an hour
Company : SYKES
Location : Remote US
Educational requirements : High School
In this position, you will:
Assist customers with Intuit’s payroll programs; research and provide resolution to questions and problems
Troubleshoot issues that are technical in nature, including hardware, software, and user login
Solve problems that may be unstructured and require use of conceptual thinking skills
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
In this position, you’ll enjoy:
Full-Time, Monday to Friday schedule with 8-8.5 hour shifts between 7am-7pm Mountain Time.
Starting pay at $15.00/hour
100% Paid Training
Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan.
Refer a friend program that pays up to $150 for every referral with no limits.
Required qualifications, skills and experience
Apply with us if you possess:
A high school diploma/GED and are at least 18 years old.
Ability to understand and communicate technical solutions and business value.
Strong computer navigation skills, including search engine experience, browser navigation, typing in URL’s, completing forms online, etc.
Able to work a 40 hours/week schedule with 8.5 hour shifts between the hours of 7:00 am-7:00 pm Mountain time, Monday to Friday.
Desired qualifications, skills and experience
Nice to have (but not required):
Customer service background
Experience with financial services, technology companies, or something similar