Technical Support Jobs in Bangalore | IT Private Company Job Vacancy 2021 Apply Now

Job Responsibilities : Technical Support Specialist

Salary : Not Mentioned

Company : DNEG

Working hours: 8 Hours

Education requirements : Bachelor Degree in IT Related Field

Experience requirements : 0-2 yr

Location: Mumbai/ Bangalore/ Chennai

DNEG is currently recruiting Application Support Specialist/Tech Support for IMS (Information Management Systems) team in India.

As a Tech Support you will be responsible for triaging requests and incidents, assisting business and managing work-flow. You will be the first point of call for tech support and assistance. This role would suit problem solvers and creative thinkers who have an interest in IT/tech with a flair for customer service and success.

Key responsibilities include:

  • Manage triage for all tech support requests received internally and externally
  • Be the first point of contact for customers in Tech Support cases from initial query ensuring customers are well informed through to completion
  • Use your awareness of our systems and products to try to resolve the query
  • Take ownership of the troubleshooting knowledge base and process documentation to decrease volume of queries and enable self serve
  • Feedback common tech support queries / user errors to relevant internal teams to consider improvements
  • Investigate incidents to try and resolve, escalate problems to product development
  • Work with department objectives in mind and contribute to their success
  • Provide monthly reporting and analysis summaries
  • Document and classify all tickets correctly according to our processes

The ideal candidate will have the following experience:

  • Diploma or bachelor’s degree in Computing, Computer Science, IT or similar
  • Experience in an IT/Application/Software Support role or similar
  • Knowledge of the agile development life-cycle process OR
  • Knowledge of the ITIL service desk management life-cycle
  • Knowledge or experience with service desk tools
  • Experience with supporting HRIS/CRM tools
  • Mon-Fri, Full-time (Flexibility to partly work from home)
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