Technical Support Specialist – Game Servers (LIMITED HOURS)

Job Responsibilities : Technical Support Specialist – Game Servers (LIMITED HOURS)

Salary : $30 per hour

Company : CubedHost

Location : Remote US

What you’ll do:

Maintain a positive, empathetic, and professional attitude
Provide timely correspondence to customers via email, social media, or chat
Investigate, predict, log, and resolve issues pertaining to game servers
Install server types, plugins, mods, and more

What you must have:

A problem-solving mindset with a desire to improve the customer experience
Resourcefulness with the ability to resolve complex support inquires
Excellent communication skills
Ability to translate complex resolutions into user-friendly responses
Ability to communicate customer feedback through appropriate channels
Passion for gaming (or gaming-adjacent activities) and a knowledge of server hosting/SaaS
Willingness to learn and contribute to ongoing documentation

What you should have:

Experience in a customer-facing role, preferably in gaming, SaaS, or tech
Experience with MySQL, FTP
Experience with Intercom or CRM software

Apply Now

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