Job Responsibilities : Virtual Service Leader
Salary : $63000 per year
Company : Tesla
Location : Remote US
Expectations and Responsibilities:
Our Virtual Service Leaders must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
People: Our Virtual Service Leaders lead by example. We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
Operational excellence: As a Virtual Service Leader, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
Educational experience: Bachelor’s degree or equivalent professional experience.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities..