Transcom Work From Home Jobs | Customer Support

Job Responsibilities : Technical Customer Support Representative

Salary : $15 per hour

Company : Transcom

Location : Remote US

Educational requirements : High School

In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance, as well as more advanced technical issues with their devices. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Many of the customers that you will work with are already technically savvy and need assistance above and beyond the everyday technology issues.

We’ve got an exciting career opportunity for you, if you can:

Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment

What’s In It For You?

Position as a Transcom employee (not an independent contractor)
Computer for this role is provided by Transcom
Paid Vacation
Health Benefits for you and your family
401(k) Investment options with employer match opportunities
100% work at home, including training
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people

Requirements

At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work full-time (32-40 hours per week) with overtime opportunities as needed

Apply Now

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